You have the right to return the item
for 60 days after delivery
No, you don't have to have a GLAMIRA account to place an order, you can order as a guest. However, having a GLAMIRA account has many advantages. For example, it gives you a chance to edit or cancel your order within 30 minutes after you place your order. You can also login into your account any time and see the current status of your order in your order history. Signing up with a GLAMIRA account is very easy and it takes less than a minute.
GLAMIRA operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our Pricing Policy for more information.
Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect. Please read our Return Policy for more detailed information.
Our website gives you full control over any jewellery item that you would like to buy. We have a wide range of options for metals, gemstones, stone carats and other product features such as width, thickness, profile and surface (finish) depending on the design.
GLAMIRA has a large team of in-house designers. Each design is created by dedicated GLAMIRA designers.
Each GLAMIRA product is customized and is produced based on customer's choice of options. We don't work with stocks and each product needs to go through the production process. We continuously work on improving the production time to make sure we can deliver our products as soon as possible. When you choose an item on our website, you will see an estimated date of delivery for that particular product. If you have an approaching event or special occasion, you can also choose from various handling and delivery options that will help you receive your product faster than the standard delivery time.
Yes, you can edit some of your order details (such as ring size, adding or removing glamira logo and personal engraving), or even cancel it within the first 30 minutes following your order. You need to sign in to your GLAMIRA account first. Once you are signed-in, you can visit "My Account" page, view your orders and edit or cancel your order. Editing or cancelling an order can only be performed by the customer, not by the customer support team.
If you decide to edit your order, you can easily do so on our website within the first 3 days of your purchase. Note that cancelling is only possible within one day after placing your order. Please follow the steps below for order modification or cancellation:
1 - Login to your GLAMIRA account. If you don't have a GLAMIRA account, you can easily create one by clicking the LOG IN/SIGN UP button on top of this page.
2 - After you login, go to the My Account page and click "My Orders" on the left menu.
3 - Find your order and click "Cancel" to cancel your order or click "Edit" to modify your order details. If the “Cancel”-button does not appear, your order cannot be cancelled anymore.
Please note that order cancellations and modifications may result in delays. You will be notified on your updated delivery date in case of delays.
*Cancellation and modification requests are only valid for orders that have not yet been finalised the production process.
Currently GLAMIRA only sells online in order to present you with the largest variety of options possible.
We don't have any commercial agreements or B2B partners at the moment. If you see GLAMIRA products sold by any other jewellers, it means that those are not genuine GLAMIRA products and not under our warranty.
We do not offer any demo products but we do offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you a chance to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.
Don't worry if your ring doesn't fit your finger because you can send your ring back for free resizing within the first 60 days following the receipt of your order. Please read our Return Policy for further information.
Store credit is just like cash in your wallet and it is linked to your GLAMIRA account. It enables you to buy jewellery on the GLAMIRA online store without having to enter your credit card or other payment information.
GLAMIRA store credit doesn't have an expiry date, it is valid as long as you have your GLAMIRA account.
GLAMIRA gift boxes are provided only with the purchase and cannot be sold separately.
If the product that you would like to buy is engravable, you will see the engraving option on the product page.
Buying on the GLAMIRA website is just like having a private jewellery store dedicated to yourself. It is very easy to browse any product and see it with the metal and gemstone combinations of your choice. The store is available to you 24/7 and you can access it at the comfort of your home, office, even at a cafe while you relax and chat with your friends.
GLAMIRA online store offers you various payment methods as well as a customer oriented customer support team that will assist you with any of your queries. Moreover, you don't need to do anything except for making your payment and waiting for the courier! Your product will be carefully produced only for you and delivered to your door. And all of this will be at very competitive prices as well as the highest quality standards. Spare a little time and browse our products to discover more benefits!
If you are expecting an order confirmation email but you haven't received it please make sure that your payment has gone through and you have seen the order confirmation page on our website. If you are sure that the transaction was successful, check your spam folder to make sure the confirmation email was not blocked by your inbox. If you still can't see it you can contact our customer support team for assistance. Don't forget to add us in your safe email list, if you are using increased security settings for your inbox. You can contact our customer support team by visiting this link: https://www.glamira.co.uk/contact/
No, our rings are not hollow inside. Our products are solid and produced based on the metal properties selected by the customer.
LAMIRA stores are country-specific and the delivering the product to another country is not possible due to shipping arrangements and tax requirements. If you would like delivery to another country, you must place your order on that particular country's GLAMIRA store.
The best way to find out your ring size is to order a freeringsizer on our website. A ring sizer is a plastic tool that you can wear just like a ring and find your exact size. You can order this by visiting any ring page on our website and click the "Find Your Ring Size" option. Please check our Ring Size Guide for further information.
You can see the product photos along with their 3D images on the product pages. You can also scroll down on a product page to see if there are any photos shared by our customers for further reference.
If you are planning a surprise and you are not sure about the size of the ring, you can always order the average ring size and send it back to us for resizing within the first 60 days of receipt of your product.
The average ring size varies between L1/2-N for women and S-T1/2 for men. Please check our Ring Size Guide for further information.
Each GLAMIRA product is customized and produced based on customer's choice of options. We don't work with stocks and each product needs to go through the production process. This is why we kindly ask our customers to avoid comparison shopping and only order the item they like. Please remember that we have a 60-day free resizing policy and we do our utmost to satisfy our customers with the products that they choose. If you need to change the ring size or you are not happy with your product, we will gladly assist you. Orders including comparison purchase items are most likely to be cancelled before the production process.
Yes, you can edit your ring size within the first 30 minutes following your order. You need to sign in to your GLAMIRA account first. Once you are signed-in, you can visit "My Account" page, view your orders and click edit. This can only be performed by the customer, not by the customer support team.
As our production and return systems are fully automated, we cannot manually change the process. Changing a ring size is only possible after you enter the correct ring size on our online return form and submit it to our system. Please wait until you receive your product and follow the resizing steps. You can also request a free ring sizer in the meantime to make sure your new ring size will be correct.
GLAMIRA vouchers can only be obtained from the GLAMIRA campaigns on our online stores as well as our newsletter campaigns and social media accounts. We don't work with 3rd parties for any kind of vouchers or discount codes. Please subscribe to our newsletter and follow us on social media to hear about the promotional campaigns.
You can subscribe to our newsletter and follow us on social media to win vouchers and discount codes.
When you add a product to your shopping bag and proceed to checkout, you will see the Gift Card / Voucher field on the payment method page. Please enter the code before you make the payment and make sure the discount has been applied. Discounts cannot be applied after placing an order.
When you add a product to your shopping bag and proceed to checkout, you will see an option to use your store credit on top of the payment methods. Please note that store credit option appears only if you have store credit available in your account and you have signed in with the correct email address linked to your GLAMIRA account.
No, currently we don't offer catalogs as you can view and create many more product variations on our website. All our designs are as close to you as your mobile device.
Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, Please Contact Us immediately.
All GLAMIRA products are sent along with an authenticity certificate. A GL certified diamond specifies that the diamond used for your product has been carefully inspected and selected by our in-house gemology experts. GL certified diamonds are supplied by ethical sources that adopted the principles of the Kimberley Process.
GIA stands for the Gemological Institute of America, which is the most widely known and respected diamond grading institute in the world. We offer GIA certified diamonds as well as GL certified diamonds. Both certificates guarantee the authenticity of the diamond used on your product. The only difference between GL certified and GIA certified diamonds is that a GL certificate is issued by our in-house gemologists and it's a service that is included in your purchase, free of charge. A GIA certificate can only be provided by GIA and this is a paid service. Please visit our Diamond Certification page for further information about diamond grading.
Yes, your product will be identical to what you see on the product page. Please remember that you zoom in to see the product details on the product page and the products look a little bigger than life size. Please make sure you check product dimensions for accurate visualization.
No, engraving won't change the production time.
No, we don't. Our website is 100% secure and your payment transaction is encrypted. We don't store your credit card number or password. Please visit our Security Policy for further information.